HELP US TO HELP YOU: our phone lines are extremely busy and you may have difficulty getting through to our team. We ask that you order your medication via one of the following ways:
- ONLINE SERVICES
- Email it to: firstname.lastname@example.org (include your full name, date of birth and each item required - see below for further details on this service)
Thank you for your cooperation and help
If you wish to order using online services and have never used it before, you can register on the new NHS App and this takes you through the identification steps without having to present at the surgery - see our online services page for more info>>
To order by email send requests to email@example.com (try and use "request a delivery receipt" when sending us the email to ensure we have received it).
PLEASE NOTE only medication requests will be dealt with, if you have another query that is not medication related please contact the surgery via E-consult on our practice website, or by telephone on 01704 560506 / 565837. Our prescribing team will not deal with any other queries other than your medication request, this is to ensure your prescription is processed on time. Thank you.
48 working hours notice is required when ordering repeat prescriptions. Repeat prescriptions ordered by 10:00 will be ready after 17:00 in 2 days time.
Please contact your pharmacy rather than the surgery to check whether your prescription is ready after the 48 hours notice.
Contraceptive Prescriptions (where previously issued)
One month’s supply of the contraceptive pill can be obtained from the surgery via a telephone request. An appointment should be arranged when collecting the prescription.
Patients who require emergency contraception can attend a pharmacy (see in more info link) or contact the surgery immediately and inform the Reception staff that they require to be seen in connection with this specific requirement. More information can be found here>>
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.