Opening Hours: Mon-Fri 8am-6:30pm Weekends – Closed

Privacy Notice

The Grange Surgery Privacy Notice 

Click here to access our privacy notice >>

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. This transparency notice supplements our main practice privacy notice. 

The health and social care system is taking extensive action to manage and mitigate the spread and impact of the current outbreak of COVID-19. GP practices in England, whose IT systems are supplied by Egton Medical Information Systems (EMIS), under Regulation 3(4) of COPI to require them to release primary care patient data, in respect of UK Biobank’s consented participants only, to UK Biobank, for the purposes set out in Regulation 3(1) of COPI.

This notice requires all GP practices, whose IT systems are supplied by EMIS, to instruct them to release the relevant primary care data to UK Biobank for purposes related to the outbreak of COVID-19.

This notice will expire on 30 June 2022.

Call Recording

The practice records incoming telephone calls into the practice and may record outgoing calls. (Amend as appropriate)

The purpose of call recording is for training and monitoring purposes.  This includes the provision of a record of incoming and outgoing calls which can:

  • Identify practice staff training needs
  • Protect practice staff from nuisance or abusive calls
  • Establish facts relating to incoming/outgoing calls made (e.g. complaints)
  • identify any issues in practice processes with a view to improving them (e.g. to aid workforce planning)

The practice will make every reasonable effort to advise callers that their call may be recorded and for what purpose the recording may be used. This will normally be via a pre-recorded message within the telephone system and via signage at the practice.

The voice file will be stored within the telephone recording system software to which the same rules of confidentiality will apply. The practice’s data protection registration covers voice files similarly to other data.

Below are links which inform you about the changes to the way in which NHS digital are taking extracts and opting out of secondary uses of data.  

Patient information

Privacy Notice

NHS Digital’s transparency notice

NHS Information Governance COVID Transparency Notices

GPES Transparency notice

Track & Trace Privacy Notice

GP Connect

 

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Contact Us

The Grange Surgery
41 York Road
Birkdale
Southport
Merseyside
PR8 2AD
Tel: 01704 560506
Fax: 01704 385049